Your consumer rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the product you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

We will reprint, replace or refund if:

the item has a manufacturing fault or doesn't work as it should;
the print differs materially from your approved proof (wrong artwork, size, missing elements, colour clearly outside normal tolerance);
it arrived damaged; or
it isn't what you ordered.

How to claim: email hello@pegged.com.au within 7 days of delivery for transit damage or a visible misprint (later for hidden faults) with your order number and photos. Usually we can resolve it from photos without a return. If we do need the item back, we'll pay the return postage for valid claims.

We don't refund for:

change of mind, or a wrong choice of size, colour or quantity after you approved the proof;
mistakes (spelling, phone numbers, placement) that were in the proof you approved;
colour variation within normal print tolerance, or low-resolution artwork you chose to proceed with after our warning; or
damage from misuse, including wind damage where the item wasn't secured per the instructions.

Before production: cancel any time before you approve the proof at no cost.

Refund timing: to the original payment method within 5 business days of approval of your claim.

Pegged is operated by Andrew Michael Drayton trading as Pegged (Pegged Event Print), ABN 51 770 318 192, Ashfield NSW 2131. We are not registered for GST, so no GST is charged. Contact: hello@pegged.com.au. Last updated 16 October 2026.

Refunds, Returns & Reprint Guarantee